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Mortgage servicing occurs after the mortgage application is completed and the loan is closed and funded. Mortgage servicers receive and track payments, sending missed payment reminders if necessary.

Your new mortgage loan servicer is a ZeroMortgage partner is ServiceMac, operating on behalf of and in the name of ZeroMortgage. This relationship is called “Private Label Servicing” and should be a seamless experience for you.

It might be. However, if this happens, you will be sent a Notice of Servicing Transfer by your new mortgage servicer. Transfer of mortgage servicing is a common practice in the mortgage industry and will not impact your initial mortgage loan agreement in any way. If your servicing is transferred, you will receive a Notice of Servicing Transfer from your new servicing partner.

Within two weeks of closing, your loan information will be provided to your new loan servicer, ServiceMac. ServiceMac customers will receive a welcome email which will provide initial information regarding your new mortgage loan, such as your payment address and phone number. Once you receive your welcome information, you may access your account online by selecting the link above.